Business and Operations Consultant at Ericsson Nigeria
traffic passes through Ericsson
networks. Using innovation to empower people, business &
society, we are working towards the Networked Society, in which
everything that can benefit from a connection will have one. At
Ericsson, we apply our innovation to market-based solutions that
empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries,
offering a diverse, performance-driven culture & an innovative
& engaging environment where employees enhance their potential
every day. Our employees live our vision, core values & guiding
principles. They share a passion to win & a high responsiveness to
customer needs that in turn makes us a desirable partner to our
clients. To ensure professional growth, Ericsson offers a stimulating
work experience, continuous learning & growth opportunities that
allow you to acquire the knowledge & skills necessary to reach
your career goals.
We are recruiting to fill the position of:
Job Title: Business and Operations Consultant
Req ID: 92237
Location: Lagos, NG
Role Description
- Sell and deliver enterprise transformation and business process improvement projects to telecoms clients
- Shape and lead holistic programs that translate operational shortfalls into transformation programs
- Define roadmaps for organization change and process development
- Undertake capability and assessments across processes and systems
- Support operators in defining data requirements and leveraging real time data to drive improved customer experience
- Analytical and problem solving skills
- Excellent communications skills (both oral and written) - able to explain complex concepts
- Consultative selling knowledge
- Team and stakeholder management
- Deep telecommunications industry knowledge
- Excellent working knowledge of ICT, network and business processes in the areas of OSS, BSS and Network technology in wireline or wireless environments.
- Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs for telecommunications companies.
- Working knowledge of using and supporting ITIL, eTOM and security standards. Certification in one or more of these standards is a plus. TOGAF and Frameworx knowledge beneficial.
- Understanding of processes and architecture related to fulfilment, assurance and billing
- Managing cross functional teams
- Experience and ability to interact with senior (C-Level) stakeholders
Your Profile:
- 4 years + experience in consulting
- 3 years + experience within telecommunications industry architecting end-2-end solutions or leading transformation projects
- Willingness and ability to travel in Africa up to 75% of the time
- Minimum relevant 3 year Bachelor's degree (postgraduate qualification recommended)
Interested and qualified candidates should click here to apply
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